SHIPPING & RETURNS

Shipping Policy

COSTS

Different rates will apply based on where in the world is your shipping address and how heavy your order is. Rates will reflect shipping costs associated with using the fastest and most reliable service chosen by The Terrian Library.

SHIPPING DETAILS

All shipping details will be sent to you via email once they've been generated by the courier company including a tracking ID number for your order and an estimated time of delivery.  

Return & Exchange Policy

RETURNS (1)

All returns that will be made because a physical product arrived either damaged or with manufacturers' defects MUST BE RETURNED WITHIN THE FIRST 14 DAYS OF HAVING RECEIVED. The address you will send it back to would be the return address on your parcel. 

 

For any further information on returns made because of damages and/or manufacturers' defects, please contact us via this website, thank you.

RETURNS (2)

If you wish to return a physical product for reasons NOT including damages or manufacturers' defects, please leave us a detailed message stating the reason(s) you wish to return it. Photographic evidence that the novel is still in good condition (free from any stain, bend, etc.) will be needed in order to approve such a return. These forms of returns MUST BE MADE WITHIN 14 DAYS OF HAVING RECEIVED THE ITEM(S) BEING RETURNED. 

For any further questions regarding the form of returns mentioned in this section, please contact us via this website. 

RETURNS (3)

All electronic products such as eBooks are final sale. Please make sure to select the correct format necessary for the product to be used or viewed on your device's program(s) BEFORE purchase. 

Thank you!

EXCHANGES

To exchange one form (EXCLUDING ALL eBOOKS) of the novel to another, please do as indicated in the RETURNS(2) sections and be sure to state that you want an exchange. Once your item is returned to us in the condition it was sent, we'll first issue a refund, then you'll be able to purchase the other product as wanted. This second transaction will be processed like a new transaction and not an exchange. 

You cannot exchange a digital item (ex: eBook) for a physical item sold in The Terrian Library. However, you can exchange a physical item for a digital one.